Help Center
Fast answers for account, billing, learning flow, and app issues.
Start with the most common questions below. If you still need help, send a support request with the exact page and steps that caused the problem.
Before you contact support
Typical response time: 1 to 2 business days. Screenshots and reproducible steps make bug reports much faster to resolve.
Browse by category
Account & Login
Sign in, password reset, and account access help.
2 articles
Billing & Subscription
Plans, cancellations, renewals, and refund expectations.
1 article
Learning Flow
How Study Guide, Flashcards, and Journal fit together.
2 articles
Audio & Playback
Word and sentence audio troubleshooting.
1 article
Troubleshooting
Bug reports, stuck pages, and common browser fixes.
2 articles
Top articles
Still need help?Reset password and sign-in help
What to do if you cannot sign in or need to reset your password.
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Google sign-in troubleshooting
Common reasons Google sign-in may fail and what to check first.
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Billing, cancellation, and refunds
Where to manage your plan and what to include if there is a billing problem.
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How Study Guide, Flashcards, and Journal work together
The intended daily loop for using the core HanziBit tools.
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Audio is not working
Checks for word audio or sentence playback problems.
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Why due cards or progress can look wrong
Why the dashboard, flashcards, and Study Guide may not always show the same word.
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