troubleshooting
Common setup and browser fixes
Quick first steps for pages that look stuck or behave inconsistently.
Refresh the page once, then retry in a new tab. If that does not help, try a private window to rule out stale cookies or cached app state.
Disable browser extensions that interfere with auth, pop-ups, or audio playback. Privacy blockers can break sign-in and embedded flows in ways that look like app bugs.
If the issue disappears in a private window, clear site data for HanziBit and sign back in.